What is Best Price Guarantee and when is it applicable?

  • For India hotels, this offer is valid only on claims raised on or before 15th August 2018
  • Post making a hotel transaction, if the customer finds a cheaper price on another website/app, MakeMyTrip will refund twice the price difference subject to a maximum of INR. 25,000/-
  • Best price guarantee is valid only on comparison of prices which are paid using same payment mode, has the same cancellation policy, same check in and check out dates, same number of adults and children, same room category, same inclusions and same room amenities.
  • Best price guarantee is valid on all-inclusive (coupon and wallet applied) price paid by the user on MakeMyTrip platform
  • Best price guarantee claim credit (if valid) will be done to wallet+ with 12 months validity post the actual utilization of the hotel transaction
  • For pay at hotel transactions, best price guarantee will not be applicable in case there is a no show
  • Best price guarantee is not applicable on select list of hotels
  • Best price guarantee is not applicable for cancelled transactions

How do I make a claim under Best Price Guarantee?

  • Post logging in in the mobile app / desktop site, Under the ‘Help’ section, customer needs to open the specific hotel transaction and in the list of queries, select ‘Best Price Guarantee’ from the list
  • In the claim section, customer needs to add screenshots of the same hotel transaction being cheaper with check in check out dates, number of people, room type, inclusions, cancellation policy and payment mode being visible.
  • You can add multiple screenshots but this must include the final payable price
  • You need to make the claim within 72 hours of making the hotel transaction

What happens post my claim is submitted?

  • Upon receipt of claim, MakeMyTrip will verify the details, authenticity of the claim and reply back to you confirming whether the claim has been approved or rejected within 72 hours of receiving the claim
  • Our customer care team may get in touch with you if we require some information, document/proof and/or clarity in respect of the claim. You authorize MakeMyTrip (India) Private Limited to contact you via any means of communication for the same.
  • If all required information needed is available, then an acknowledgement with respect to the fulfilment of the claim will be made within 72 hours of the claim.
  • All successful claims will be fulfilled post the travel date and the wallet+ cash will be credited within 72 hours of check out date.

Other Terms

  • MakeMyTrip will be entitled to reject any claim in case there is any abuse/misuse of the guarantee by the customer or the claim is not eligible under the offer.
  • MakeMyTrip reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this guarantee by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
  • MakeMyTrip is the final authority on the interpretation of these rules.
  • In no event, shall the entire liability of MakeMyTrip shall not exceed the lower of the two (a) twice the difference of room price between MakeMyTrip and the other online travel agent website/app, and (b) INR 25,000.
  • MakeMyTrip shall not be liable for any indirect, consequential, incidental loss, damage or injury suffered by any customer while availing the guarantee.
  • Travel agents are barred from receiving any benefit under this guarantee.
  • MakeMyTrip shall not be liable for any loss or damage due to any force majeure events or reasons beyond the reasonable control of MakeMyTrip.
  • Disputes, if any, shall be subject to the exclusive jurisdiction of the competent courts / tribunals in New Delhi only.
  • All other terms and conditions as listed in the User Agreement available at the url https://www.makemytrip.com/legal/user_agreement.html and the Privacy Policy available at the url https://www.makemytrip.com/legal/privacy_policy.html will be applicable to this program.