Terms & Conditions
- Payment of the Service Agreement Fee by the Passenger shall constitute full acceptance by Passenger of the terms of this Service Agreement (https://www.blueribbonbags.com/ServiceAgreement/MMT)
- The service offered by Blue Ribbon Bag comprises retrieval service for checked baggage that has not been loaded onto those flights, which the Passenger has taken, or has been misdirected to a destination different from flight’s end destination, as reported by the airline flown.
- This fixed period of time shall be 96 hours from the time of the passenger’s flight landing, in which the baggage did not arrive with the passenger, as scheduled, and as reported, by the airline flown.
- As part of the Baggage Retrieval service, Blue Ribbon Bag shall actively engage with Passenger, airline and other resources to locate and expedite the return of Passenger’s Mishandled Baggage within 96 hours of the airplane’s actual arrival time at Passenger’s final destination.
- All information provided to Blue Ribbon Bag for purchase of the baggage tracking service product, or when filing a mishandled baggage report (“MBR”), must be accurate and truthful. Inaccurate entries of information when purchasing the product, including mistaken passenger names, wrong airline choices, and wrong airline confirmation numbers will void the Service Agreement and Passenger will be ineligible for any Baggage Retrieval services and Service Satisfaction Guarantee payments under this Service Agreement.
- Passenger acknowledges that Blue Ribbon Bag has the right to reject any effort to purchase the baggage tracking service product and may cancel any Service Agreement (including the return of the Service Agreement Fee to the Passenger)
- In order to complete the Mishandled Baggage Report filing process, all passengers are required to submit a copy of the report, as provided to the passenger by the airline when they filed their lost luggage claim, to Blue Ribbon Bags within 24 hours of the passenger’s flight landing, in order for the passenger to qualify for baggage retrieval services or the Blue Ribbon Bags Satisfaction Guaranteed Payment.
- If this documentation, as provided to the passenger by the airline, is not submitted to Blue Ribbon Bags within 24 hours of the passenger’s flight landing, their Mishandled Baggage Report with Blue Ribbon Bags will be denied immediately upon expiration of the 24 hour deadline, and the passenger will not qualify for baggage retrieval services or the Blue Ribbon Bags Satisfaction Guaranteed Payment.
- The passenger must submit the report by emailing the Blue Ribbon Bags email address at mbr@blueribbonbags.com and the passenger must put their Service Agreement number, provided to them by Blue Ribbon Bags upon purchase, in the subject line of the email. Supporting Airline documentation, which is submitted in any other manner then as instructed here will not be considered a valid submission, and will not be considered with regard to any Mishandled Baggage Report with Blue Ribbon Bags.
- Any reports that do not have accompanying documentation submitted in the manner described in this section, will be denied upon expiration of the 24-hour deadline from when the passenger’s flight landed and the passenger will not qualify for baggage retrieval services or the Blue Ribbon Bags Satisfaction Guaranteed Payment.
- All bags will be considered returned to the passenger, and this service agreement will be considered fulfilled, per the terms and conditions of the Blue Ribbon Bags Service Agreement, when as per the airline’s lost baggage system, the bag arrives at the airport on record with the passenger’s lost baggage claim with the airline.
- Passenger must report the Mishandled Baggage claim to the Blue Ribbon Bag, by filing a Mishandled Baggage Report with Blue Ribbon Bag online at https://www.blueribbonbags.com/MbrFilingPassenger