CANCELLATIONS UNDER MMTDOUBLEBLACK

MMTDOUBLEBLACK membership covers you and one additional co-traveller for cancellation.

For your booking to be eligible for free cancellation, the following eligibility criteria must be met.

• The MMTDOUBLEBLACK user (who has purchased the membership) must be one of the travellers.
• The annual total cancellation (including both Dom Flights & Dom Hotels for Member + 1 Co Traveller) refund amount will be capped at Rs. 20,000, under your MMTDOUBLEBLACK membership
• Cancellation must be made at least 24 hours prior to the hotel check-in time/flight departure time.
• Only economy class domestic flight bookings fall under eligible bookings (business class, premium economy and any other class except economy is not covered under the free cancellation benefit).
• For domestic hotel cancellations, only 1 room booking is eligible per cancellation. 2 or more room bookings will not be eligible for cancellation. However, 1 room booking with multiple nights will be eligible.
• Cancellation must be made via the MakeMyTrip interface; any cancellation done directly with the airline and/or hotel will not be eligible for the free cancellation benefit.
• A member should be logged in with the email id which was used to purchase the program while making the booking.
• Multi-city bookings are not covered under the MMTDOUBLEBLACK program’s free cancellation benefit.
• This program is not valid for MakeMyTrip’s myBiz accounts.

When and how do I get the refund?

• Once you have cancelled an eligible booking, MakeMyTrip shall process the refund to your My Cash wallet. My Cash can be used without any restrictions to make bookings or to claim exciting vouchers.

FAQs

• Will a round trip be considered as 2 flight bookings?
  No, a round trip is considered as 1 flight booking.

• Can users decide which booking they want to get covered for cancellation under the MMTDOUBLEBLACK program?
  No, only the first 2 domestic flight and first 2 domestic hotel cancellations will be free after purchase of the program. If the user cancels a non-MMTDOUBLEBLACK-eligible booking, the cancellation will not be counted in the user’s quota of 2 cancellations.

• Does the user have to pre-specify the co-covered traveller?
  No, any 2 passengers can be covered under the MMTDOUBLEBLACK program for an eligible booking, provided that the MMTDOUBLEBLACK member is a traveller on the same booking.

• Is the user allowed to make partial and/or multiple cancellation(s) of the same booking?
  Yes, a user can make partial and/or multiple cancellation(s) of the same booking. This will be considered under the same cancellation.

• What is the maximum refund that I can get under MMTDOUBLEBLACK?
  The annual total cancellation (including both Dom Flights & Dom Hotels for Member + 1 Co Traveller) refund amount will be capped at Rs. 20,000, under your MMTDOUBLEBLACK membership

• Scenario 1: You choose to cancel a domestic hotel where the cancellation amount is Rs 25000, then you will be refunded Rs 20000 and you will not be eligible for refund in any of the subsequent cancellations

• Scenario 2: You choose to cancel a domestic flight where the cancellation amount is Rs 5000, then you will be refunded Rs 5000. Post that you choose to cancel a domestic hotel where the cancellation amount is Rs 25000, then you will be refunded Rs 15000 and you will not be eligible for refund in any of the subsequent cancellations.