MMTBLACK Loyalty Program – Terms and Conditions

The NEW MMTBLACK Loyalty Program:

The New MMTBLACK loyalty program (2024) comprises of two tiers/ levels and replaces the old program which comprised of three tiers. The two tiers are:

• MMTBLACK GOLD
• MMTBLACK PLATINUM

Tier Eligibility:

The eligibility for the two tiers is based on the total spends AND the number of trips completed by the user. Details of the eligibility are as under:

• If your travel spends in the last 12 months are in the range of INR 50,000 to INR 2,00,000, AND your total completed trips are more than 4, you will become a member of the GOLD Tier.
• If your travel spends in the last 12 months are greater than INR 2,00,000 AND your total completed trips are more than 4, you will become a member of the PLATINUM Tier.

Existing Black Members

All existing MMTBLACK members will be upgraded to the new tiers based on the eligibility criteria of the new tiers.

Please note

• The existing members who do not meet the eligibility criteria of either the GOLD or the PLATINUM tier, shall be upgraded to the new tiers on a temporary basis for a period of 3 months
• If anytime during the period of 3 months or at the completion of 3 months, the member meets the criterion of the any of the new tiers, they will continue to be MMTBLACK member for that tier.
• If at the end of the temporary membership of 3 months, the member fails to meet the criterion of either of the new tiers, they will discontinue to be members of MMTBLACK.
• Example:
  • If temporary membership starts from 16th April 2024, and the member meets the eligibility criterion for either GOLD or PLATINUM membership on or before 16th July 2024, they will be upgraded to the respective tier and continue their MMTBLACK membership.
  • If temporary membership starts from 16th April 2024, and the member fails to meet the eligibility criterion for either GOLD or PLATINUM membership on or before 16th July 2024, they will be automatically removed from the MMTBLACK membership.

Tier Validity:

Your tier membership is valid for a period of at least 12 months, from the date of your enrolment in that tier.

Tier Upgrade

For an upgrade from GOLD membership to PLATINUM, the spends and completed trips will be evaluated every time you complete travel for your bookings made through MakeMyTrip. At any given day, if your travel spends and completed trips during your membership cycle fulfils the eligibility criteria of the PLATINUM tier, you will be upgraded to the PLATINUM tier.

Tier Downgrade

After 12 months of your date of enrolment in a tier, your total travel spends, and completed trips will be re-evaluated.

• For a PLATINUM member, if the spends in the last 12 months are greater than/equal to INR 50,000 and less than INR 2,00,000 and the completed trips in the same period are more than 4, you will be downgraded to the GOLD tier.
• For any MMTBLACK member, if the spends in the last 12 months are less than INR 50,000 or the total completed trips are less than 4, you will no longer remain an MMTBLACK member.

Examples:

• If an MMTBLACK GOLD Tier member spends INR 30,000 or spends INR 60,000 but the total completed trips are less than 4, within the next 12 months from the enrolment date, his/her membership will be terminated since he/she did not fulfil the criteria to stay in that tier.
• If an MMTBLACK PLATINUM Tier member spends INR 1,50,000 within the next 12 months of being part of PLATINUM tier and has equal/more than 4 completed trips, he/she will be downgraded to the GOLD tier, since he/she did not fulfil the criteria to stay in the PLATINUM tier.

Please note:

• For an upgrade, spends and completed trips made will be reviewed every time the customer completes a travel. This is irrespective of the Program/Tier enrolment date.
• For a downgrade, however, spends and completed trips will only be reviewed once the customer has completed 12 months of the Black membership.
• If the customer fails to meet any criteria i.e., either the total amount of spend is less than the minimum required under the category or the number of completed trips in the period are less than 4, he/she shall no longer be eligible for MMTBLACK membership.

Key Benefits:

MMTBLACK GOLD Tier:

MMTBLACK GOLD members get:

• Cashback - myCash worth INR 0.5 for every INR 100 spent on flight bookings, and myCash worth INR 1 for every INR 100 spent on all other bookings (Excluding Rail, Metro, Visa, ACME and MICE bookings).
• Hotel Benefits on select hotels:
  • Min. 10% additional discount on select hotels
  • Guaranteed Room Upgrade/ Meal Plan Upgrade/ Hotel Credit on select hotels
  • Min. 20% off on F&B/SPA at select hotels

The above benefits are not applicable on all hotels and some hotels may allow one or more of these benefits.

• Premium Customer Support – 24x7 Priority Helpdesk with call pick-up within 30 seconds.
• Domestic Flight Benefits - 25% OFF on Ancillaries Services (flight add-ons) like Zero Cancellation, In-Flight Meal, Date Change, Fast Forward
• Members can avail a maximum discount of up to Rs.200 per flight booking.
• Holiday Package Benefit – Two Holiday Gift Cards worth flat INR 3,500 OFF* each, which can be utilised to get discount on Holiday Package bookings worth INR 75,000 or more.

MMTBLACK PLATINUM Tier:

MMTBLACK PLATINUM members get:

• Cashback - myCash worth INR 0.75 for every INR 100 spent on flight bookings, and myCash worth INR 1.5 for every INR 100 spent on all other bookings (Excluding Rail, Metro and Visa bookings).
• Hotel Benefits on select hotels:
  • Min. 10% additional discount on select hotels
  • Guaranteed Room Upgrade/ Meal Plan Upgrade/ Hotel Credit on select hotels
  • Min. 20% off on F&B/SPA at select hotels

The above benefits are not applicable on all hotels and all benefits may not be available at every offering hotel.

• Premium Customer Support – 24x7 Priority Helpdesk with call pick-up within 30 seconds.
• Domestic Flight Benefits - 50% OFF on Ancillaries Services (flight add-ons) like Zero Cancellation, In-Flight Meal, Date Change, Fast Forward .
• Members can avail a maximum discount of up to Rs.200 per flight booking.
• Holiday Package Benefit - Two Holiday Gift Cards worth INR 3,500 OFF* and INR 7,500 OFF* each, which can be utilised to get discount on Holiday Package bookings worth INR 75,000 and INR 1,25,000 respectively.

Monetary Rewards (Cashback)

Cashback given by MakeMyTrip is referred to as “myCash”. The myCash earned during the MMTBLACK Membership will have the below usage conversion and terms:

• 1 unit of myCash = INR 1
• The upper limit of spends in the last 12 months, eligible for myCash credit, is set at INR 25 Lacs. Beyond this threshold, no additional cashback will be credited until the expiry of the current membership, even if the subsequent spends fall below INR 25 Lacs. MakeMyTrip reserves the right to revise this number basis customer profile and business requirements.
• myCash will be credited to the user if the Full Payment is completed at the time of booking
• For Partial Payment Cases (Example Book@0, BNPL on Hotels, Holidays, Cabs, etc.), myCash will be credited once the Full Payment is done before travel date or after travel completion.
• myCash will be credited only to members who are logged in to their MakeMyTrip account. In case a member is not logged in, their MMTBLACK status will not get identified and myCash will not get credited to their account.
• myCash will NOT be credited to Pay-At-Hotel bookings, Visa, Metro, Rail, ACME, MICE and any other ancillary purchases made after a booking confirmation is sent.
• In case a member cancels/partially cancels their booking, full myCash amount for the concerned transaction will be claimed back from the Wallet of the user.
• If myCash balance in the wallet is not sufficient, equivalent amount will be debited from the Refund being processed to the user.
• myCash will be calculated and credited only as per the originally paid amount. myCash will not be credited to a user for any purchase that changes the GMV of the initial booking made (For example, if the original booking made was worth Rs.2 Lac and then later modified to Rs.5 Lac, the myCash credit will be calculated on the original amount of Rs. 2 Lac only.)
• For a booking, if payment is made using myCash in the wallet and/or Gift Card, the myCash amount to be credited for that booking will be calculated only on the amount paid after deducting the wallet myCash/Gift Card amount used. For example, if a booking is worth Rs.10,000 from which Rs.2000 is being paid via Gift Card or wallet myCash, the myCash amount to be credited for that booking will be calculated on Rs.8000 only.
• myCash will expire within 90 days of its credit date. It will expire after 90 days and cannot be extended under any circumstances.

Terms & Conditions for Holiday Package Gift Cards

• MMTBLACK Members are eligible for Holiday Package Gift Cards as per the below mentioned construct and terms -
  • GOLD Tier – Two Gift Cards worth flat INR 3,500 OFF* each, which can be utilised to get discount on Holiday Package bookings worth INR 75,000 or more.
  • PLATINUM Tier – Two Gift Cards worth INR 3,500 OFF* and INR 7,500 OFF* each, which can be utilised to get discount on Holiday Package bookings worth INR 75,000 and INR 1,25,000 respectively.
• The Gift Cards are applicable on purchase of Holiday Packages made from MakeMyTrip only and are valid during the current cycle of the membership. The Gift Cards can be redeemed while making a booking through the MakeMyTrip App or Website, as well as through our Holiday Experts by dropping a query or initiating a chat on www.makemytrip.com
• While making the booking through the MakeMyTrip App or Website, members will be able to view their Gift Card details in the “Gift Cards” section, as well as the Payment Page while making the Holiday Package booking.
• These Gift Cards are not valid on individual flight, hotel, bus, rail and cab bookings or any other service except holiday packages.
• Minimum selling price of a holiday package should be INR 75,000/- to redeem one Gift Voucher.
• In case of transaction failure after a particular Gift Card code is applied, the amount will be automatically credited against the respective Gift Card within 24 hours.
• Two MMTBLACK Holiday Gift Cards cannot be applied together in the same booking. One MMTBLACK Holiday Gift Card can be clubbed with other Gift Cards, however only 3 Gift Cards can be applied at once and only 1 Gift Card can be ‘promotional’ in nature.
• These Gift Cards cannot be clubbed with any other ongoing cashback/promotion run by MakeMyTrip on its app or the website.
• The products and services are subject to availability.
• The Gift Cards cannot be cancelled or exchanged for cash.
• The validity of these Gift Cards cannot be extended under any circumstances.
• In case of cancellations, no refund will be processed for the amount paid by the particular Gift Card.
• MakeMyTrip reserves the right to deny the acceptance of any Gift Card if it suspects that there is duplicity of Gift Cards.
• In no event, the entire liability of MakeMyTrip for any claims shall exceed the value of a particular Gift Card.

Other Terms and Conditions

• The MMTBLACK loyalty program and its benefits are applicable only for MMTBLACK members making bookings exclusively through MakeMyTrip's official website, android, IOS mobile apps and mobile web services (“Mweb”), that are operating from/on an Indian domain and/or region and are not applicable for bookings made by MMTBLACK members from Gulf Cooperation Council (“GCC”) or any other international domain or region.
• Cashback (“myCash”) credit benefits can only be availed by MMTBLACK members, if their bookings are made exclusively through MakeMyTrip's official website, android, IOS mobile apps and Mweb, that are operating from/on an Indian domain and/or region and are not applicable to any other international domain or region. Further, myCash credits benefits are not applicable for bookings made by MMTBLACK members through any offline mode (i.e., bookings made via MMT’s call centres etc.).
• The aggregate amount of spending towards bookings remitted by MMTBLACK members within a period of 12 months, will only be added against their (“Black Spends”) if the bookings are made exclusively through MakeMyTrip's official website, android, IOS mobile apps and Mweb, that are operating from/on an Indian domain and/or region. The members cannot accumulate their Black Spends through bookings made by any other mode, other than the modes specified hereinabove.
• Any and all kinds of offline bookings (i.e., bookings made via MMT’s call centres etc.) made by MMTBLACK members or any non-members will not be covered under the MMTBLACK loyalty program, and therefore no benefits shall be applicable on such bookings.
• MMTBLACK loyalty program benefits (as applicable to the MMTBLACK tier of the member) can only be availed by a MMTBLACK member by making bookings through 1 (one) registered account. The MMTBLACK benefits accruing on bookings made through one account of a member, shall not be merged with other accounts of the same member (applicable in case a MMTBLACK member holds and makes bookings from more than 1 (one) account with MMT).
• In the event of any dispute, the parties agree to exclusive jurisdiction of courts of New Delhi.
• MakeMyTrip reserves the right, at any time, without prior notice and liability and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace or discontinue, wholly or in part, this program by another program, whether similar to this program or not, or to extend or withdraw it altogether.
• MakeMyTrip shall not be liable to, for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with the program. In no event the liability of MakeMyTrip for any claims under this MMTBLACK program shall exceed the value of My Cash credited for a particular milestone or utilized for making a booking/ obtaining a Gift Voucher by the MMTBLACK member.
• User Agreement, Terms of Service, Privacy Policy and My Wallet terms and conditions on the MakeMyTrip website shall be applicable.
• By participating in the MMTBLACK program, the MMTBLACK member gives MakeMyTrip permission to use the MMTBLACK member’s name, image and any other details or information available on the MMTBLACK member’s social media profiles, in any manner, to promote MMTBLACK or MakeMyTrip brand name or services.
• MakeMyTrip may share your personal Information with a third party or business partners in respect to MMTBLACK loyalty program.
• By participating in the MMTBLACK program, the MMTBLACK member releases and holds harmless MakeMyTrip, and any of its employees from all liability, loss, injury or damage to property or person, including death, and reasonable attorney’s fees and court costs, even if caused or contributed to by MakeMyTrip’s negligence.
• Failure by MakeMyTrip to enforce any of its rights at any stage does not constitute a waiver of those rights.