OneCircle Reward Program - Terms and Conditions for Customers

Terms and Conditions Governing the OneCircle Reward Program

Presented by MakeMyTrip (India) Private Limited

1. Introduction

  • The program titled “OneCircle Reward Program” (“Program”) is conceived, launched, and operated by MakeMyTrip (India) Private Limited (hereinafter referred to as “MakeMyTrip” or “MMT”). This Program is conducted on a promotional basis for eligible customers booking via MMT platforms. This document constitutes an electronic record under the Information Technology Act, 2000, and the rules made thereunder. These Terms and Conditions (“T&Cs”) apply to all users voluntarily participating in the Program. By participating in or using the Program, you confirm your acceptance of these T&Cs.

2. Program Period

  • a. The Program shall remain valid from the date of enrolment. Points earned under the Program shall expire 365 days from the date on which they are earned.
  • b. MakeMyTrip reserves the right to modify or terminate the Program with 30 days’ prior notice through the app or email. Target milestones are subject to change at any time without prior notice.
  • c. MMT shall not be responsible for any losses or additional expenses arising due to delays or changes in air, train, or other services, missed connections, sickness, weather conditions, strikes, quarantine restrictions, or any other causes whatsoever. All such losses and expenses shall be borne solely by the customer.

3. Eligibility Criteria

  • a. The Program is open to all Indian residents aged 18 years and above who hold valid MMT/GI accounts, including both new and existing users.
  • b. Exclusions: Pay at Hotel bookings.

4. Program Mechanics

  • a. Customers shall earn 10% of the booking value (post partner discounts) as reward points, where 1 point = ₹1, upon successful checkout confirmation.
  • b. Reward points may be redeemed for a minimum of 10% value on future bookings at participating hotels.
  • c. Customers may choose either the Earn or Redeem option per booking; both options cannot be availed simultaneously.

5. Earning Points

  • a. Points shall be credited after checkout confirmation.
  • b. Points are applicable on most room types but may exclude blackout dates, which shall be notified separately.
  • c. Booking Value is Hotel’s Effective Base Price Minus Hotel Effective Discount

6. Redeeming Points

  • a. Redemption shall be available for a minimum of 10% of the booking value and up to 20%, subject to the available wallet balance.
  • b. The oldest available points shall be utilized first during redemption.
  • c. There are no daily redemption limits, and points may be used in conjunction with other offers such as MyCash.

7. Wallet Rules

  • a. Customers may view their wallet balance and transaction history in the Wallet section of the app.
  • b. Reward points are non-transferable and cannot be exchanged for cash or shared with others.

8. Cancellations & Changes

  • a. In the event of cancellation, reward points shall be automatically adjusted in proportion to the cancelled booking value.

9. Disclaimers

  • a. MMT reserves the right, at any time and without prior notice, liability, or assigning any reason whatsoever, to add, alter, modify, change, withdraw, or vary these T&Cs or replace this Program with another offer, whether similar in nature or otherwise, or to extend or withdraw the Program altogether.
  • b. MMT shall not be liable for any loss or damage arising due to any force majeure event.
  • c. MMT shall not be liable for any indirect, punitive, special, incidental, or consequential damages arising out of or in connection with the Program. Notwithstanding anything to the contrary contained herein, the aggregate liability of MMT under this Program shall not exceed the amount underlying the transaction for the services availed under this Program.
  • d. The claim of ‘Get Rewarded Across Widest Network of Stays’ is based on count of participating properties relative to comparable domestic hospitality loyalty programs, as validated by internal data in June 2026. All rights reserved.

10. Privacy & Data

  • a. Personal data shall be used for Program operations in accordance with the applicable Privacy Policy.
  • b. MMT shall retain ownership of all Program branding, trademarks, and intellectual property.

11. Governing Law

  • All other terms and conditions contained in the User Agreement and Privacy Policy available on the MMT platform shall also apply to this Program. The User Agreement and Privacy Policy are available on the MMT website: https://www.makemytrip.com