Visa Rejection Refund Policy - Terms & Conditions

Policy Claim Conditions:

• The Visa Rejection Refund policy is brought to you by MakeMyTrip India Private Limited (MMT) and applies only to visa applications made through MMT.
• Claims are applicable solely to individuals who face a visa rejection and shall be limited to refund of service fee charged for visa application and the visa fee only. Under no circumstances shall this cover any costs incurred towards, flights, hotels, forex, holidays or any other charges associated with user’s travel.
• The policy shall cover all cases of visa rejection prior to travel date but shall not cover cases of delay in visa acceptance or rejection. In case of trip cancellation by the applicant due to visa delay, normal cancellation charges shall apply.
• Users must share the necessary claim documents within 72 hours after visa rejection, including the official visa rejection letter or any relevant document per the specific country’s requirements. The documents must be dated on or before the planned departure date. Please reach out to helpdesk.visa@makemytrip.com for any queries, complaints or other issues.
• Visa rejection letters dated after the planned departure date shall not be accepted and will not be considered under the policy.
• Claims submitted more than 3 days after the travel start date will not be processed.
• For applications with multiple individuals (not bulk applications), claims will be honored only for those whose visas are rejected.
• Claims undergo approval consideration based on criteria outlined in this
• Refund processing usually takes 7 days from valid document submission.
• The policy is applicable for e-Visa rejections only.

Policy Exclusions:

• Visa delay is not considered a valid reason for a claim under this policy.
• Transit visa rejection is not covered under the policy.
• The policy does not apply if the trip is canceled due to airline flight cancellations or for any force majeure circumstances.
• Refunds for service fees, add-ons, and discount coupons are not covered under this policy.
• The policy covers only visa rejection and excludes claims arising from:
  • Unilateral trip cancellation by the applicant.
  • No-show by the applicant.
  • Consequential losses or legal liabilities.
  • Bulk applications.
  • Cybersecurity issues.
  • Government bans or restrictions.
  • Law and order situations.
  • Supplier’s change in cancellation policy.
  • Disputed applications or cancellations.
  • Bankruptcy of any related service provider.
  • Restraint, arrest, detention, or summons of the applicant.
  • Ionizing radiation or nuclear events.
  • Late reporting of claims.
  • Acts of terrorism, war, civil unrest, or rebellion.

General:

• The user agreement, terms of service, and privacy policy of MMT shall apply.
• Travel agents booking on behalf of their customers are not eligible.
• MMT reserves the right to alter, modify, replace, or withdraw this policy at any time without prior notice or liability.
• MMT retains sole authority for the interpretation of these terms.
• Any misuse or abuse of this policy will result in denial of claims or cancellation of policy benefits.
• Please reach out to helpdesk.visa@makemytrip.com for any queries, complaints or other issues.
• Disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India.